SHIPPING
UK
| Royal Mail Tracked 48 | £3.95 Free on orders £40+ |
3 working days.* |
| Express Delivery | £5.95 | 1-2 working days* |
| Saturday Delivery | £8.95 | Orders must be placed before 3pm the Friday before. |
*Excluding weekends & bank holidays.
EUROPE
| Royal Mail Tracked |
£10 |
7-10 working days. |
REST OF WORLD
| Royal Mail Tracked |
£15 |
7-10 working days. |
MORE DELIVERY INFO
Delivery
- All standard shipping orders, excluding International, are sent via Royal Mail’s Tracked service.
- UK Saturday and Express Courier delivery will need to be signed for.
- We do not take responsibility for orders left outside the address when the customer is not in to sign for them.
- During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed above.
- We aim to dispatch all orders on the same day if your order is placed before 4pm Mon – Fri. Orders placed on a weekend will be dispatched on a Monday.
OUR RETURNS POLICY
If you are not completely satisfied with your order, you can return it to us for a refund or an exchange within 30 days after contacting hello@ehb-boutique.com .
We are unfortunately unable to accept the below unless faulty:
- Earrings or piercing jewellery
- Engraved pieces
- Worn goods or items returned not in their original packaging
REFUNDING YOUR RETURN
- Returned items will always be refunded to the original payment method used when placing your order.
- Once the parcel is received at EHB-Boutique we will e-mail you within 5 working days of receipt.
- Once we have issued the refund, please allow 7-10 working days for the funds to show up in your account.
- If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.
ADDITIONAL INFORMATION
If your item becomes faulty within 6 months of purchase we are able to assist with a refund or a replacement for your item, please contact hello@ehb-boutique.com for further help. We are unable to refund or replace any items purchased more than 6 months ago.
This does not affect your statutory rights.